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Delivery

Delivery Terms

We cooperate with Nova Poshta to ensure your order arrives quickly and reliably.

🚚 Shipping

We ship orders on the day of confirmation if you placed an order with cash on delivery before 4:30 PM on a weekday. Orders placed later or on weekends will be shipped the next business day.

πŸ“¦ Pickup and Storage Terms

  • All parcels from "Arzhen" are stored at Nova Poshta branches for 5 business days (standard carrier tariff).
  • Important: To prevent your parcel from being returned, please pick it up within the first 3 business days after it arrives at the branch. On the 4th business day, we automatically return the goods from the Nova Poshta warehouse to the sender.

πŸ”„ Extending Storage Period

  • If you can't pick up your order within 3 days, contact our manager.
  • Provide your order number or tracking number, and we will extend the storage period.
  • Please note: parcel storage from the 6th business day becomes subject to the carrier's tariffs. You can check the cost on the Nova Poshta website or with their representative.

Summary:

  • Shipping times: When confirming an order with cash on delivery before 4:30 PM on weekdays β€” we ship the same day.
  • Urgent pickup: Parcels from "Arzhen" are automatically returned on the 4th business day. Therefore, please pick up your order within 3 business days of its arrival at the branch.
  • Extension: If you need more time, tell the manager your parcel number β€” we will extend the storage period.
  • Paid storage: Starting from the 6th business day, storage is charged according to Nova Poshta's tariffs.

Pay attention to the pickup deadlines!

  • We ship orders the same day if confirmed by 4:30 PM.
  • Parcels from "Arzhen" are stored at Nova Poshta for only 3 business days. We have to return goods on the 4th day to avoid warehouse queues.
  • Can't make it? Just call us! We'll manually extend the storage period. Keep in mind that after 5 days, storage becomes chargeable according to the carrier's tariffs.

  • Terms and conditions for receiving an order:
    • - on weekdays - until 9:00 PM, on weekends - according to schedule, you can familiarize yourself with the rules here.
    • - the courier will call 30-60 minutes before arrival at the address specified in the order.
    • - the courier brings the item to your floor if:
    • - the item weighs less than 100 kg.
    • - dimensions are up to 150x185x170 cm.
    • - the information about the floor and the presence of an elevator is correctly provided.
    • In other cases - delivery to the entrance without bringing upstairs.

You will be notified of your order's arrival at the branch via SMS from Nova Poshta with the tracking number.
You can pick up your order at any time after receiving the SMS about the parcel's arrival, according to the branch's working hours.
Your order will be stored free of charge at the branch for 5 business days. If you do not receive the order after this period, the goods will be returned to the store.

Only fully prepaid orders can be received at parcel lockers. You can pay for your order on our website by bank card or using the Privat24/LiqPay payment system, or by using the "Installment Payment" service from JSC CB "PrivatBank".
An order can contain only one item. If you plan to order multiple items for delivery to a parcel locker, you need to place each item as a separate order.